Where has KMS Hayloft been all of our bunny lives?!?!? From start to finish I am floored by the quality of the owners, the service, the communication, the speed of delivery, and the absolute freshness and quality of the OAT HAY I received for my 8 year old bunny!!!! This is the freshest oat hay I have come across, NO dustiness, delicious scent (almost makes ME want to be the bunny and dive right in, lol), long strands, lots of yummy oat seed heads to keep my aging bun interested- simply divine, and Socho bun chomped right in. :-) Since this is my first order, I hope and pray that this type of quality remains consistent. From what I can tell from the character of this company, they stand proud of their product and service. I will definitely be ordering more! Thank you very very much.