I was in touch with customer service a few days ago regarding this last shipment of 2nd. cut Timothy hay, I always love the hay, it's totally lovely, however this box left me a little puzzled, and my guinea pigs aren't over the top about it as they usually are. I'm going to be sending photos shortly. However, in the past, aside from getting the wrong amount sent, because although I don't have a proper scale to weigh the hay, it only lasted about a week, and I was scratching my head wondering why, but the box was smaller, even though it was full, and I think I accidentally got 10 lbs. instead of 25, because the next box that came lasted 3 and a half weeks, so I think it was the wrong size, but have never had a problem with the quality. Always 5 star!